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Frequently Asked Questions
1. Can customers make telephone reservations? For reservations, customers may contact us on: (780) 453-3912 or (780) 453-7995
2. What other methods for making reservations are available to customers? At present we prefer either personal bookings or by phone. Later, we will also accept reservations by email once we have our internet connection set up at the restaurant. We do not accept fax reservations.
3. Give a brief description of the location? Ziveli is located at 12202 Jasper Avenue along the main road on the West end of Jasper Avenue in Downtown Edmonton, close to the residential area, where the apartments and restaurants are located. It’s just outside the business and commercial district of Downtown Edmonton.
4. How would you best describe the “style” of Ziveli restaurant? Ziveli would be best described as casual fine-dining offering international cuisine with a strong flavour of Greek, Italian and Mediterranean fare.
5. What are your hours of operation? Mondays – Thursdays: 11.00 a.m. to 10.00 p.m. Fridays & Saturdays: 11.00 a.m. to 1.00 a.m. (kitchen closes at 12 midnight) Sundays: 11.00 a.m. to 10.00 p.m.
6. What types of food do you serve? Our menu spans chicken, beef, lamb, pork salmon, halibut and prawn. Check our menu elsewhere on this website which gives our detailed food offering.
7. What desserts do you have? We have a fine selection of desserts. Please ask your server for the dessert menu.
8. Can you meet special dietary needs of customers? We can meet most dietary needs. Customers are requested to inform their server prior to ordering if you have any dietary concerns or allergies. This can also be done when you make any advance reservations. We also serve vegetarian or low cholesterol meals.
9. Can you give us an idea of your prices? Our prices are reasonable and are listed in our menu, as well as on the menu pages on this website.
10. What parking facilities are available for customers? Day or night there are plenty of parking spaces available both in the front and at the back of the restaurant. The main entrance faces a secondary road and thus street parking is also available. The adjacent grocery store also allows our customers to use their parking space. 11. Where is the bar located? The bar is part of the main restaurant. A small decorated shelf separates the bar from the restaurant.
12. How many people can be seated in the bar, restaurant and patio? We have total seating capacity for 115-150 persons. The restaurant has 14 tables with seating for 60 - 80 customers; the sports bar has 8 tables with seating for 25 - 30 customers, plus the bar has 5 high chairs. The patio has 15 tables with seating for 30 - 40 customers.
13. Does the restaurant have a dress code? There is no dress code as this is a casual dining place, so clients can wear anything though they do need to be presentable.
14. Do you have a banquet room? While we do not have a banquet room, we do cater to banquets which can be held in the restaurant, bar or patio or all three combined.
15. Is the restaurant completely smoke-free? The restaurant is completely smoke-free, as smoking is not permitted in the restaurant, bar or the patio, as per Edmonton regulations.
16. Are the restaurant and its facilities wheelchair-accessible? All facilities including washrooms are easily accessible as the whole place is on the ground level — except for the patio which is elevated by one step.
17. Do you sell Gift Certificates? We sell gift certificates in Canadian $50 or $100 denominations. We accept cash or credit card and can mail the gift certificates, if required.
18. Do you accept bookings for private parties? While we accept bookings for private parties, we don't have a separate room for such events. Private parties will be held in one section of the restaurant. A divider will separate the private party from the rest of the restaurant. Alternatively, the whole restaurant can be booked for a private party.
19. Do you accept bookings for large groups? We accept bookings for large groups, such as, conferences, birthday parties or weddings.
20. Do you undertake outdoor catering? We accept orders for outdoor catering — with or without servers. If server service is not required food will be provided in disposable containers.
21. What about take-out? Take out orders are accepted by phone or in person. We do not have delivery services, as we do not have insurance coverage for delivery. While desserts are available for immediate pickup, other menu items have to ordered with a waiting time of approx. 10 - 15 minutes.
22. Can customers bring wine to the restaurant? We prefer customers to order wine at the restaurant as we have a fine selection of wine, liqueur and alcohol. If customers bring their own wine, they will be billed for corkage.
23. Can customers leave with wine? As per Canadian law, customers must consume wine or alcohol only in the bar, patio or restaurant. Customers are not permitted to step out of the patio, bar or restaurant with wine or alcohol in hand.
24. Can flowers be presented on a customer’s table? Customers may make their own arrangements for flower delivery and inform us that a flower delivery is to be expected when making their reservations. We can recommend a nearby florist, if requested.
25. Do you accept orders for a special occasion cake or dessert?
a) For special occasions or special meal requirements not on the menu we need three days advance notice. For large parties, we shall require three days advance notice even if the order is from the menu. b) We regret that we do not accept special order cakes for pick-up. c) For special occasions, customers may phone the restaurant and place their order with the manager or chef.
26. How about employment opportunities at your restaurant?
a) Applicants may personally bring their résumé to the restaurant. Kindly be prepared to be interviewed on the same day. b) Applicants can email their résumé. Our email address for job applications will be provided after we have our internet connection set up at the restaurant. c) Applicants must state the position they are applying for on their application. Available positions are usually posted outside the restaurant. d) Applicants must inform the interviewer whether they are available part or full-time. The restaurant manager will arrange work schedules. e) If the position has already been filled, we shall keep the résumé active for 3 months, after which it will be deleted from our database.
*If you have
any dietary concerns or allergies |
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